Frequently Asked Questions

General Information
Club Car Career Information
Locating a Dealer Specific Information
Becoming a Club Car Authorized Dealer
Product Help
Maintenance Help
Parts and Accessories
Warranty
Customer Service
Refurbished Vehicles
Pre-Owned Vehicles

General Information

What does Club Car do?
Club Car manufactures a wide range of gasoline- and electric-powered small vehicles that are used to make moving people, equipment and materials more efficient, more cost effective and often simply more fun. Club Car is best known for its golf cars and utility vehicles that have long been considered market leaders on the course. Club Car also manufactures golf cars, utility and transportation vehicles for commercial, industrial and recreational purposes.

Where is Club Car located?
The Corporate Headquarters and manufacturing facilities are located in Augusta, Georgia, USA.

Who can I contact about Club Car products?
Contact your local authorized dealer as they are your best resource for any product information, pricing and availability. The Club Car website is also an excellent resource for the latest information and details on all new Club Car products. Check back often for updates and details on new products.

Who owns Club Car?
Club Car is a publicly traded company and is part of worldwide Ingersoll Rand. Ingersoll Rand is a global diversified firm providing products, services and solutions to enhance the quality and comfort of air in homes and buildings, transport and protect food and perishables, secure homes and commercial properties and increase industrial productivity and efficiency. Driven by a 100-year-old tradition of technological innovation, we enable our customers to create progress and a positive impact in their world.

I'm interested in shareholder information or I have a shareholder question.
See the Investor Relations section of Ingersoll Rand's website. Club Car trades on the New York Stock Exchange under the symbol "IR."

Does Club Car sponsor charities or community programs?
Club Car supports many charities and community programs. All requests must be in writing on organization letterhead. Requesting organizations must be 501c3 corporations. Please submit requests to:

Club Car Citizenship Council
P.O. Box 204658
Augusta, GA 30917

Where can I ask about advertising or promotional programs that might be going on?
Please contact your local dealer to find out about advertising or promotional programs.

How can I get a piece of literature on a Club Car product?
PDF versions of our literature are available on our product pages. Click here and fill out the online form to have hard copy literature sent to you.

I have questions about Club Car vehicles your website does not answer. What should I do?
Contact your nearest Club Car dealer for more information about Club Car vehicles.

Why can't I see some of the pages on your website?
The Club Car website utilizes pop-ups to display information. To ensure that you can view this information please check your computer settings. You may need to enable pop-ups.

How can I submit a question to Club Car?
If you were unable to find your answer you can submit your question in writing to Club Car, Inc. to our Customer Service Department, or you can contact your local dealer.

Customer Service
P.O. Box 204658
Augusta, GA 30917

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Club Car Career Information

How do I find out about employment at Club car or its parent company, Ingersoll Rand?
Search for Club Car Job Postings on the Ingersoll Rand website.

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Locating a Dealer Specific Information

How do I contact the closest authorized Club Car dealer?
See the Dealer Locator page.

Do all Club Car dealers carry the same product?
No. Our dealers carry a variety of product from consumer golf cars to fleet golf cars to commercial and consumer utility vehicles. To find a dealer in your area please visit our Dealer Locator.

Are all Club Car dealers also authorized service dealers?
All Club Car dealers that sell our consumer product lines of utility vehicles and golf cars are authorized service dealers. To find your closest service dealer see the Dealer Locator.

How do I find an international Club Car distributor?
International Club Car dealers and distributors may be found in the Dealer Locator section.

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Becoming a Club Car Authorized Dealer

How do I become a Club Car dealer?
Information about becoming a Club Car XRT dealer can be found at www.xrtdealer.clubcar.com. For information about becoming a dealer for another product line please call 800-CLUB CAR.

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Product Help

Can the site help me decide which vehicle is best suited for me and my needs?
Yes, the Club Car website contains information about all of the current Club Car product lines. The website contains information including specifications, features, benefits and detailed pictures for you to determine which product would be best suited for you.

Can I buy Club Car products on-line?
Club Car consumers can purchase apparel and gift certificates any time by visiting www.clubcar.com and clicking on the Pro Shop tab. All other parts and accessories must be purchased through your local authorized Club Car dealer.

Where can I get an Owner's Manual?
Please see your local authorized Club Car dealer.

How can I identify the model and year of my Club Car?
Starting in the 1980s Club Car vehicles have a serial number plaque at the lower edge of the dashboard. Our serial number convention is 12 characters and indicates the model, the model year and the production week the vehicle was produced. For example:

PQ0604-123456

PQ=Precedent Electric 06=2006 Model Year 04=Fourth production week

NOTE: If you cannot find a serial number plaque contact Club Car with the serial number from the transaxle, electric motor or gas engine. Utilizing that information we can assist you with identifying the serial number of your vehicle.

Are there publications for older models?
Yes, contact your local dealer to obtain a copy.

Do you have manuals in other languages?
Yes. Owner's manuals are available in Spanish, French, German, Portuguese, Italian, Danish, Dutch, Finnish, Swedish, Norwegian, Japanese, Korean, Chinese, Polish and Czech.

I own an older Club Car vehicle that I did not purchase new. How can I find out if there are any recalls or product updates on it?
Current recalls are listed on www.clubcar.com in the lower left corner. Contact your local dealer for past recalls.

How can I find pricing for a Club Car product?
Your local Club Car dealer can quote you current pricing for Club Car product and assist you in determining the correct product for your applications.

How can I find out what financing is available for Club Car products?
Click here to view current financing programs.

I am having trouble with my Club Car vehicle, where can I get help?
In the event that you are experiencing a problem please contact your Club Car dealer. The dealer will work with you to correct any problems that may arise.

I have ordered a new Club Car vehicle from my local dealer. When will it arrive?
Please contact your dealer as we provide them with information regarding confirmed orders. Your Club Car dealer can call their Vehicle Order Desk for the latest shipping information.

What tires do you recommend other than the factory tires?
We only recommend using genuine Club Car original equipment factory tires.

How do I get a spare key for my vehicle?
Please contact your local dealer.

What type of gasoline should I use in my vehicle?
Please see the instructions below and refer to your Owner's Manual.
4-Cycle Engines: Club Car recommends the use of regular unleaded gasoline intended for automotive use with an octane rating of 87.

Do I need to install tire chains? How do I install tire chains?
You probably need to install tire chains if you are planning to operate in slippery conditions. Most turf tires do not have enough traction to operate in slippery conditions.

Getting started: Safety is always a #1 priority. Please follow the steps listed below.

Work on a level surface
Ensure your equipment is secure, use blocks if needed
If possible, install your tire chains in a warm place
- Removing the tires or wheel assemblies is optional. It can increase the chance of losing parts (such as axel keys and e-clips), but may make it easier to install the chains properly. You can also lift the rear of the vehicle to make installation easier.
- Chains get tangled in the box. Remove the chains from the box and untangle the chains from each other and themselves.
- Lay the chains out on the floor. Take a moment to identify all the parts of the tire chain. Notice that they have a regular hook on one side and a lever fastener on the other side. The regular hook goes on the inside closest to the transmission. The lever fastener goes on the outside.
- There is also a "right side up." The opening in the hooks for the cross links always faces away from the rubber tire.

Steps to install:

Drape chain over the tire. Make sure the open side of the hooks for the cross links is away from the rubber tire. The regular hooks should be on the inside. The lever fastener should be on the outside.
Try to center the chain on the tread of the tire as close as possible. Make sure the cross chains are straight across the face of the tire tread.
Hook the regular hook on the inside to a link on the other side of the chain. Use the tightest link possible without moving the chain from its centered position on the tread.
On the outside of the tire, hook the lever fastener through an open link on the free end of the rim chain. Make sure the extra links do not interfere with the lever.
Next, fold the lever fastener back 180 degrees. If the lever won't fold back all the way, try one link longer. If the lever folds easily, try one link shorter.
Hook the end through the link on the rim chain.
Check the chain tension. When the tension is correct it will be difficult to fit a finger between the tire and any of the chain links. If the chains are not tight release the lever fastener in a position one link shorter. If it is difficult to reach the shorter links check for the cross links that may be caught in the tire treads. Reposition the cross links so they are all as parallel to each other as possible, then try to hook the next shortest links. It may take several tries to get the correct tension on the chains.
Reinstall wheel and tire assemblies or let the tractor down, if necessary.
Test drive chains by driving the tractor about 40 feet. Recheck the chain tension. Tighten if loose. The chains must be snug against the tires. If let too loose they will fall off during operation.
Use wire or a nylon zip tie to secure any excess rim links. This will prevent damage to the tractor fender or transmission case.

Can I deflate the tires to make the chain installation easier?
Yes, but it is normally not necessary. Deflating the tires adds another step to the process and only helps marginally. Also, it is easy to accidentally break the seal on the bead of the tire when the tires are deflated, making re-inflation without special equipment difficult.

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Maintenance Help

Where can I find maintenance information for my vehicle?
Your Owner's Manual contains all relevant maintenance information regarding your vehicle. You may obtain an owner's manual by contacting your local authorized Club Car dealer.

Where can I get a service manual?
See your local authorized Club Car dealer.

Where can I get a recall or service bulletin performed?
Recalls and service bulletins must be performed at an authorized Club Car dealer.

Does Club Car have an outstanding recall or service bulletin posted?
Past recall and service bulletins are available through your local Club Car dealer or distributor.

Why should I perform maintenance on my vehicle?
Careful periodic maintenance will help keep your vehicle in the safest, most reliable condition. Inspection, adjustment and lubrication of important components are explained in the periodic maintenance schedule found in your owner's manual.

When should I perform maintenance on my vehicle?
Based on the schedule in your owner's manual and Maintenance Service Schedule.

How should I inspect my vehicle?
Inspect, clean, lubricate, adjust and replace parts as necessary. When inspection reveals the need for replacement parts use genuine Club Car products available from your local Club Car dealer.

Who can perform maintenance on my vehicle?
Although you may perform your own maintenance it is best to have an authorized Club Car service center perform any necessary maintenance required for your vehicle. To find an authorized Club Car service center in your area visit our Dealer Locator.

Are specification charts available on the site?
Specification charts are available on the site for current models. To see if they are available for your model please choose your model then click on the Specs link.

Am I required to take my Club Car vehicle to an authorized Club Car dealer for service and maintenance work?
We recommend you have an authorized Club Car dealer service your vehicle. Using a non-authorized dealer may void your warranty.

Can I do my own oil changes?
Yes, but we request that you keep written records and copies of receipts showing the oil changes were done.

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Parts and Accessories

Can you tell me the availability and pricing information for a specific part?
Check with your local authorized Club Car dealer for pricing and availability of any Club Car part. Your dealer will have current up-to-date pricing and availability information. Click here to find your nearest dealer.

How do I order accessories?
Club Car Genuine Accessories are available only from our worldwide network of authorized Club Car dealers and distributors. For options and accessories, click here.

How do I order parts?
Club Car Genuine Parts are available only from our worldwide network of authorized Club Car dealers and distributors.

Can I buy parts directly from Club Car?
No, Club Car Genuine Parts are available only from our worldwide network of authorized Club Car dealers and distributors.

How can I find a part that has been discontinued?
Please contact your local dealer.

Can I order parts and/or accessories by telephone?
Club Car parts and/or accessories are only available through your local authorized Club Car dealer. Many Club Car dealers have their own websites and do have the capability for phone or web ordering. Please check with your local dealer to see if this option exists.

How can I find installation instructions for the accessory I've ordered?
Instructions should be included with the accessory.

How can I find parts for my vehicle?
Club Car Genuine Parts are available from our worldwide network of authorized Club Car dealers and distributors.

How can I find a parts manual for my vehicle?
Select parts catalogs are available in hard copy form. Check with your local authorized Club Car dealer for availability.

How do you know if a part is a Club Car Genuine Part?
Chances are you're going to have your Club Car serviced or repaired at some point and you will require some replacement or maintenance parts. If work is done at an authorized Club Car dealer you should request your dealer use Club Car Genuine Parts for your vehicle to perform at its best.

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Warranty

How long is my factory warranty on my Club Car vehicle?
The length of the warranty depends on the vehicle. Contact your dealer or distributor or review the warranty section in your owner's manual.

What is covered under my factory warranty?
This depends on the vehicle. Contact your dealer or distributor or review the warranty section in your owner's manual.

If I make modifications to my vehicle will it still be covered?
Club Car authorized accessories installed by a Club Car authorized service dealer are covered.

What happens if I sell the vehicle?
In some cases the warranty is transferable; please check with your local dealer for specifications.

How are repairs handled under my factory warranty?
If you experience problems with your vehicle take it to an authorized Club Car dealer. They will diagnose the problem, repair the vehicle and, if Club Car covers it, submit the required paperwork to Club Car on your behalf.

Does my factory warranty cover transporting the unit to and from the dealership?
No, it does not.

My Club Car vehicle is in need of repair, but the warranty has expired. Will assistance be offered to me?
An authorized dealer or distributor can assist you with identifying the issue with your vehicle. If needed, they can perform the repair work for you.

Is my factory warranty valid at all Club Car dealers?
Yes.

Can I go to a non-Club Car dealer for warranty work?
No, only an authorized Club Car dealer or distributor may perform warranty work on your vehicle.

Is my warranty good outside of the United States?
Yes, at an authorized Club Car dealer or distributor.

How long is the factory spare parts warranty?
If you experience a problem with an OEM spare part please contact your local authorized Club Car dealer.

How long is the factory warranty on my Club Car accessory?
It depends upon your vehicle. Please refer to the Warranty section of your owner's manual or contact your local Club Car authorized dealer.

How do I transfer the warranty on my vehicle if I sell it? Is it transferable?
Please contact your authorized dealer or distributor for information on transferring the warranty on your vehicle.

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Customer Service

How do I contact Club Car's Customer Service Department?
For customer or product related questions or comment, please call 800-CLUB CAR.

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Refurbished Vehicles

Where can I purchase a refurbished vehicle?
Club Car offers refurbished vehicles through two programs: Gold Standard and Remanufactured. These vehicles are available through our worldwide network of authorized Club Car dealers and distributors.

Can I buy a refurbished vehicle direct from Club Car?
Club Car does business like a major automotive company. As such we sell via our dealers and distributors.

What is the warranty on a refurbished vehicle?
The products under the Gold Standard product line come standard with a one year limited Club Car warranty and an optional second year warranty. The products under the Remanufactured product line have an optional one year Club Car limited warranty.

Can a used gas powered golf cart be remanufactured into a Gold Standard vehicle?
Club Car does not remanufacture gas powered golf cars. While a gas powered unit can be remanufactured, there are very few available since the vast majority of golf cars purchased or leased are electric. Check with your dealer for availability.

What kind of powertrains are available for the Refurbished vehicles?
All of the models come with our 3.2hp PowerDrive Plus regenerative motor which is a higher torque motor designed for hilly applications.

What colors are available for the Refurbished vehicles?
The standard colors are: White, Beige, Dark Green and Atlantic. Optional colors are: Black, Cayenne, Red, Classic Blue and Camouflage. It is also possible to special order the vehicles in a custom paint. Please contact your local dealer for further information.

What options and accessories are available for these vehicles?
The most common options are available from the factory and include headlights, taillights, turn signals, private speed mode, canopies, etc. These items can be viewed on each model sheet. In addition, Club Car offers through our dealers a wide range of Aftermarket accessories such as all-weather enclosures, covers, hubcaps and gun racks.

How can I tell if a vehicle is a Certified Refurbished vehicle?
All Refurbished vehicles are issued a new serial number plaque that is gold in color for Gold Standard models and green in color for Remanufactured models. This plaque can be found at the lower edge of the dashboard and allows a customer to easily identify the vehicle as a Club Car OEM product. In addition this newly issued serial number allows for warranty registration and tracking.

Do the Refurbished vehicles come with canopies?
The golf car will come standard with a new, current style canopy top. Other models can be ordered with an optional canopy.

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Pre-Owned Vehicles

Where can I buy used golf cars or other vehicles? Can I purchase direct from Club Car?
Club Car does business like a major automotive company. As such we sell via our dealers and distributors.

Do used golf cars or other used vehicles come with a warranty?
No, used vehicles are sold on an as-is basis. However, the products under the Gold Standard product line come standard with a one year limited warranty and an optional second year warranty. The products under the Remanufactured product line have an optional one year limited Club Car warranty.

How can I tell if my used golf car is a 36 volt, 48 volt or IQ system?
If the charger plus that inserts into your Club Car is rectangular you have a 36 volt vehicle. If your charger plug is round with 3 prongs it is a 48 volt vehicle. A vehicle with our IQ System will also have a round charger plug, but will have a rocker switch for the Forward and Reverse options.

I need a set of golf car batteries. What kind should I buy?
When looking for a golf car battery first determine if you have a 36 volt or 48 volt vehicle. A 36 volt vehicle has six 6 volt batteries and a 48 volt vehicle has six 8 volt batteries or four 12 volt batteries. These are specialized "Deep Cycle Lead Acid" batteries designed for electric vehicle use. DO NOT attempt to use 12 volt automotive batteries.

What is the value of my used vehicle?
This is a common question but one that is impossible to answer accurately sight unseen. As an automobile value depends on age, cosmetic condition and mechanical condition, as well as any options or accessories on the vehicle, the same is true for golf cars. Club Car recommends that you shop around local dealers, classified ads in your newspaper or even the internet to find a sampling of vehicles of similar age and condition. The average price of your sample vehicles will give you an idea of the value of your own car.

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