TEMPO WALK TRAINING AND RESOURCES
Course setup information
Unpacking your tempo walk
- Your new Tempo Walk units will come packaged 2 per pallet.
- First, Cut the Nylon Straps on the outside of the box.
- Next Remove: The Cardboard top, side, and separator.
- Cut the shrink wrap, being careful not to scratch the Tempo Walk finish.
- Remove any other packing materials.
- Cut the 3 zip ties holding the wheels to the pallet.
- You can also remove the “Cart Barn” boxes.
- The unit transmitter is taped to the bottom of the inside of the cooler.
- Remove the cooler, and reach up to reconnect the main fuse.
- You should now be able to turn on the power to Tempo Walk.
- When you turn on the power button, you should see the battery LED lights.
- You can now put the unit in neutral to roll it easily.
- There are 3 ways to move the Tempo Walk unit to your cart barn:
- Lift and place on a utility flatbed cart .
- Roll the unit to the cart barn.
- If you have watched the tutorial video, you can use the transmitter to connect to the unit and walk it.
- **Once the unit is in the cart barn, disconnect the main fuse under the cooler.**
- Lastly, store the “Cart Barn” boxes in the cart barn area.
Hang chargers off the ground, visible, and with easy access for charging.
Find a place for Transmitters to charge with provided power strip.
initial tablet setup
IGNORE ALERT "The connected charger will take longer to charge. To charge faster, use the original charger and cable..."
- Power On Tablet (hold button on top left).
- Select gear at the top right of operating instructions screen (Password: 6456 - Submit).
- Select “Location Setup” from left column, and then type in the course name you want to find in the search box. Be patient it may take up to 60 seconds for the file to be located.
- Select the desired course file that is displayed below the course search field (Hit Save, then ok).
- Verify that this is done correctly
- Select “Exit” tab from the left column when finished.
- Press the “Start” button and hole selection to confirm tablet has been set up correctly.
**If you cannot locate the course file by name and/or city, reach out to your Club Car representative or search for the course at https://skydroid.net/courses.php.
If it is not preloaded, Club Car will need to map the course, which may take a couple days. When this is finished follow these instructions on how to download a file via WiFi.**
WiFi Download Method
- Tap the Screen 7x quickly (use multiple fingers)
- Exit passcode 3897
- Press the “Stop Kiosk Mode” button (bottom middle)
- Disable Kiosk Mode to confirm.
- Select the 4x4 white grid icon on the bottom right of the screen. (All Applications)
- Find and Select the Settings App
- Navigate to the WiFi settings
- Connect to WiFi or your phone’s mobile hotspot
- Press Tablet’s Home button
- Select the 4x4 white grid icon on the bottom right of the screen. (All Applications)
- Find and Select the Fully Single App Kiosk
- Select the “Start Kiosk Mode” button.
- Disable Test Mode then select Yes.
- Select Fully Single App Kiosk and Always for the default launcher
Within the Tempo Walk App
- Navigate to Gear Icon, then enter passcode 6456
- Select “Location Setup” tab on the left side.
- When the data fields load, scroll to bottom of screen
- Press the “Download A Course” button
- Navigate to the correct course *Note: This course will need to be mapped first.
- Select “Save” button on top of screen
- Press OK to confirm
- Select “Exit” tab on the left side (you may need to scroll screen up to see this).
- Verify that course file loaded correctly
- Press Start button on Operating Instructions page
- Select 9/18 holes
- Verify course name is correct (top left)
Top 5 Critical Success Factors for Tempo Walk Launches
Training, Training, Training!!!
- Pro Shop Staff:
- How to rent
- How to train new users
- Proper Transmitter Charging
- New Users:
- How to properly use Tempo Walk and its features
- Cart Barn Staff:
- How to train new users
- How to stage units
- How to Clean Units
- How to properly charge units
- Hold fun launch event (obstacle course, etc)
- All units absolutely MUST be staged first thing everyday
- Review Rental results and take action where needed
- Follow up immediately on any issues/problems
Proper New User Training
- Show them the Training Video
- Show them all of Tempo Walks Features
- Demo the proper usage so they can see
- Let the customer demo with your support
- Key Tips
- Do not turn towards Tempo Walk, keep the transmitter pointing at the unit always.
- Bring unit to a Full Stop, before turning off the transmitter.
- Users must take wider turns, Tempo Walk is wider than you think.
- Keep the front sensors clear of towels, head covers, etc
Frequently Asked QuestionsHow much does Tempo Walk weigh?
95 lbs. without the bag
How many holes can it do on a charge?
When fully charged 36 holes on most courses
What color does it come in?
We are launching this product in Black only
What type of battery does it have?
Lithium-Ion, maintenance-free battery
How fast will it go?
Tempo Walk can keep up with even the fastest walkers!
What happens if I forget to turn it off?
Tempo Walk will follow you until you turn off the transmitter, but to get your club you will need to turn it off, or Tempo Walk will back away from you. In that regard, Tempo Walk is self-teaching.
How far away does it follow me?
The unit stays 3-5’ behind you depending on speed/terrain
Can I put the transmitter in my pocket?
Absolutely not - this is a safety hazard, and the product will not operate correctly. The transmitter must be worn in the small of the back.
How much does it cost?
Rental prices will be set by your course
Can I buy one for myself?
Tempo Walk is not available for personal purchase, only for courses
What happens in the rain?
It is great in normal rain. Downpours, however, may trip safety sensors
What if 2 units are close to each other?
Each unit is mutually exclusive from other units
How heavy a bag will it carry?
It will carry a payload of 50 Lbs.
Will it do 2 bags?
Putting your child’s bag in with yours is no problem.
Will it handle a Pro bag?
Yes, with ease.
How big is the cooler?
It will hold 6-12oz cans.
Will it go in reverse?
Yes, but very slowly
What if I get it stuck?
The unit has a neutral function so you can roll it out of trouble.
How can I tell the battery level?
The dashboard has a stoplight system for the battery level. Green- fine for 18 holes, Yellow- fine for 9 holes, Red-get it back to barn ASAP. Note: If the battery runs completely down, the wheels will lock up. Tempo Walk must be carried home on a flatbed utility cart.
How can I tell the transmitter battery level?
If the green light is solid, it has power. If it begins blinking green, it is getting low, recharge ASAP.
How will I know if it is fully charged?
The NOCO charger light will be solid green, indicating 100% charged.
How will I know if the transmitter is fully charged?
The orange charging light turns off.
What technology is it using?
This is the first truly autonomous caddie, and as such it uses many technologies. GPS, Cellular, ultrasound, and Bluetooth are just a few.
Is it safe for the course?
Absolutely, 95 lbs. spread across robust tires makes Tempo Walk very course friendly
How much does it cost to host Tempo Walks on my course?
There are absolutely no upfront payments or "out of pocket" costs required to enjoy Tempo Walk at your club.
Who takes care of the maintenance?
Club Car will handle the maintenance
What if our course is really hilly?
Tempo Walk has been extensively tested on Blue Ridge Mountain courses and can climb virtually any hill a golf cart can.
How many Tempo Walks can I get for our course?
Most clubs start with 4 Tempo Walks, but we can increase this amount as course demand dictates.
Will adding Tempo Walks impact our car rentals?
The majority of Tempo Walk renters are already walkers (87% of renters switch from carry or push-carts), so any reduction in cart fees is minimal. In addition, the incremental income from walkers switching to Tempo Walk exceeds this amount multiple times over.
Can it go out on cart path only days?
Yes, unless the course is extremely wet (i.e. lots of standing water). Tempo Walk is lightweight at less than 100 lbs. and comes equipped with wide turf tires, so it has virtually no impact on the course
What if we already have caddies?
This may seem counterintuitive, but clubs with caddy programs are our most active courses. We believe this is because the membership is already accustomed to walking with a caddy.
Tempo Walk plays a complementary role at these clubs filling in when caddies are unavailable, like late afternoons and when students return to school. A good example would be Westwood CC in Rocky River, Ohio. They have an excellent program with over 200 caddies, and the club and membership love having Tempo Walks!
How much space will they take up in our cart barn?
Each unit has been designed to sit upon its backside, so we can fit 4+ Tempo Walks in the space of 1 golf car.
Training & Troubleshooting
Tempo Walk Charging Steps
Steps to Fix
Normal: Tempo Walk powers on, but won’t charge.
Charger not plugged in right.
Plug in normal charger (make sure to align tabs) and wait for progress % lights. If charger adapter is forced in the wrong way, the inline fuse can blow on the TW charger cable. Tilt the TW up and pull the fuse holder out to examine 10A fuse. This is located 12” from plug end, inside the TW frame area.
Stage 1: Battery % lights don’t work.
Battery went into protection mode.
Press circuit breaker button only and then replug the normal charger and wait for progress % lights. Only close the circuit breaker arm after the TW is charging properly.
Stage 2: Battery % lights still don’t work.
Stage 1 charging doesn’t work.
Leave circuit breaker open and charger plugged. Next, hold the mode button until 13.6V repair mode shows, they press it again until 12V repair is selected. Leave trickle charging overnight and try 24V normal mode after to see if it charges.
Stage 3: TW battery voltage below PCM threshold
Stage 2 charging doesn’t work.
Leave circuit breaker open and then plug in jumper cable to trickle charge (5-30 min). Then plug in the normal charger and wait for progress % lights.
Stage 4: TW battery voltage way below PCM threshold.
Stage 3 charging doesn’t work.
Leave circuit breaker open, remove top plastic (careful with all wires). Next attach the jumper cable with alligator clips to battery terminals. Finally, plug in the normal charger and wait for progress % lights.
Jumper Cable w/ alligator clips, and 7/16 hex nut with drill
Stage 5: TW battery is unresponsive.
Stage 4 charging doesn’t work.
Watch training videos on how to replace the battery.
7/16 hex nut with drill, and new battery
Replacing Ultrasonic Sensors
- The sensor disabled alert will be triggered at power up. If a single sensor trips 3 times in 30 mins or any combination of sensors trip 5 times in 30 minutes. (Note: This may also be caused by a towel or head cover hanging in front of the sensors or by inexperienced users repeatedly turning towards the unit while they are still connected to the Tempo Walk).
- Begin with a visual inspection of all 3 sensors on the front of the Tempo Walk. You should look for scratches and pressed in center sensors as a sign of damage. Sensors showing this damage should be replaced immediately. See the sensor replacement guide below for instructions on how to do this.
- Finally, after you complete the sensor replacement, power ON the Tempo Walk, wait 2 seconds after the audible alert finishes, and then press the neutral button 2 times to reset this alert. You will hear a beep to confirm the reset.